RETURNS / CHANGES
You have 14 days after receiving the order to reconsign goods, and only one time.
For a simple return, use the special form included in the package.
The return address is:
Via Giuseppe Longhi 21
20900 MONZA – ITALY
B-IDOL accepts only goods that are in their original condition, not used, with the original tags, the receipt (or receipt of the gift) and the several accessories, for example the waterproof bag or the travel bag, if applicable. Returned items that are not in these conditions will be refused and returned to the sender.
The cost of returning to B- Idol is charged to the customer. The refund applies only in the case we have sent the wrong items or in case of defects in the articles shipped.
If you have any questions about terms of purchase or for any other question, don’t hesitate to contact us at firstname.lastname@example.org.
Remember that shipments of standard returns can take many working days to get to our showroom in Italy. We suggest to keep the original shipping receipt.
In the rare possibility that a package is lost during the return process, the receipt is needed to track it down.
For international deliveries:
Orders with international shipping are not suitable for return or exchange of free goods. Shipping costs returns and management fees will be deducted from the reimbursement. Shipping costs originals are not refundable.